{"id":1634,"date":"2025-09-05T03:53:57","date_gmt":"2025-09-05T03:53:57","guid":{"rendered":"https:\/\/flyreclaim.com\/?page_id=1634"},"modified":"2025-11-06T13:49:16","modified_gmt":"2025-11-06T09:49:16","slug":"help-center","status":"publish","type":"page","link":"https:\/\/flyreclaim.com\/fr\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"
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Help Center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Helping You Navigate with Ease<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Most Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Why is Fly Reclaim asking me for money to receive my compensation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Fly Reclaim and our trusted partners will never request payment from you in order to secure your airline compensation.<\/p>

Unfortunately, scammers sometimes impersonate us and try to trick customers into sending money or sharing personal details.<\/p>

Your security is our top priority. If anyone contacts you claiming to be from Fly Reclaim and asks for money or sensitive information, please reach out to our customer support team immediately. You can always find our official communication channels on our contact page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will I have to pay if the case is unsuccessful in court? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Fly Reclaim operates on a \u201cno win, no fee\u201d policy. This means that if we are unable to win your case in court, you won\u2019t be charged any fees for our services \u2014 that\u2019s our commitment to you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I download or print a document that you sent me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You\u2019ll find the document(s) you requested attached to the email from us. Just click on the file to open and save it to your device. Once saved, you can print it using your own printer, or if you don\u2019t have one available, at any local shop that provides printing services. If you run into any issues, feel free to contact our support team for help.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a deadline for filing a claim for a disrupted flight? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The time limit for filing a claim depends on the country where the claim is made. Below are some examples:<\/p>\n\n

European Union<\/strong>
In most EU countries, you generally have up to 3 years<\/strong> from the date of the disruption to file a claim. However, it varies depending on local law:<\/p>\n\n

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  • Poland: 1 year<\/strong><\/li>\n
  • Slovakia: 2 years<\/strong><\/li>\n
  • Latvia: 10 years<\/strong><\/li>\n<\/ul>\n\n

    Other Countries<\/strong><\/p>\n\n

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    • Brazil: 5 years<\/strong> for domestic flights, 2 years<\/strong> for international flights<\/li>\n
    • Saudi Arabia: 60 days<\/strong><\/li>\n
    • Turkey: 2 years<\/strong><\/li>\n<\/ul>\n\n

      Because time limits differ by country, we always recommend filing your claim as soon as possible to avoid missing out on your compensation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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      What are extraordinary circumstances? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\tExtraordinary circumstances are events beyond the airline\u2019s control that lead to a flight disruption. These are situations where the disruption could not have been avoided, even if the airline had taken all reasonable measures.\n\nExamples of extraordinary circumstances include:\n
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      • Strikes by airport staff or air traffic control<\/li>\n \t
      • Political unrest<\/li>\n \t
      • Severe or extreme weather conditions<\/li>\n \t
      • Security risks<\/li>\n \t
      • Government-imposed travel restrictions<\/li>\n \t
      • Public health emergencies<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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        Does weather affect my eligibility? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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        Yes. Flights disrupted due to extreme weather conditions are generally not eligible for compensation. Airlines are allowed to delay or cancel flights when environmental conditions could compromise passenger safety. Since extreme weather is considered an extraordinary circumstance, it falls outside of the airline\u2019s control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t