{"id":300,"date":"2025-08-09T18:51:38","date_gmt":"2025-08-09T18:51:38","guid":{"rendered":"https:\/\/flyreclaim.com\/?page_id=300"},"modified":"2025-11-06T13:55:03","modified_gmt":"2025-11-06T09:55:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/flyreclaim.com\/fr\/privacy-policy\/","title":{"rendered":"Politique de Confidentialit\u00e9"},"content":{"rendered":"
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Politique de Confidentialit\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Privacy Policy (UAE-based controller)<\/b><\/h2>\n

Last updated:<\/b> September 2, 2025<\/span><\/p>\n

Fly Reclaim FZC (\u201c<\/span>Fly Reclaim<\/b>\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is a company registered in the United Arab Emirates. We are committed to protecting your personal data and complying with the <\/span>UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021)<\/b> (\u201cPDPL\u201d), as well as the <\/span>EU General Data Protection Regulation (GDPR)<\/b> and <\/span>UK GDPR<\/b>, where applicable.<\/span><\/p>


<\/span><\/p>\n

1) Controller identity<\/b><\/h3>\n
    \n
  • Controller:<\/b> Fly Reclaim FZC<\/span><\/li>\n
  • Registered address:<\/b> Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirate<\/span><\/li>\n
  • Email:<\/b> case@flyreclaim.com<\/span><\/li>\n<\/ul>

    <\/div>\n

    2) Data we collect<\/b><\/h3>\n
      \n
    • Identification: name, surname, date of birth, nationality.<\/span><\/li>\n
    • Contact: email, phone, address.<\/span><\/li>\n
    • Travel info: booking references, flight numbers, boarding passes, receipts.<\/span><\/li>\n
    • Payment info: IBAN or bank account for compensation payouts.<\/span><\/li>\n
    • Communications: emails, messages, documents shared with us.<\/span><\/li>\n
    • Technical info: IP, device, browser, usage logs, cookies.<\/span><\/li>\n
    • Special category: medical\/disability docs (only when required for legal claims).<\/span><\/li>\n<\/ul>

      <\/div>\n

      3) Purposes & lawful bases<\/b><\/h3>\n
        \n
      • Process and manage claims<\/b> (contractual necessity, Art. 6(1)(b) GDPR).<\/span><\/li>\n
      • Legal representation vs. airlines<\/b> (legal obligation, Art. 6(1)(c); legal claims Art. 9(2)(f)).<\/span><\/li>\n
      • Customer support & communications<\/b> (contract \/ legitimate interest).<\/span><\/li>\n
      • Payment processing<\/b> (contract\/legal obligation).<\/span><\/li>\n
      • Fraud prevention & security<\/b> (legitimate interest \/ PDPL art. 5).<\/span><\/li>\n
      • Marketing (opt-in only)<\/b> (consent).<\/span><\/li>\n
      • Cookies & analytics<\/b> (consent in EU\/UK; legitimate interest in UAE unless otherwise required).<\/span><\/li>\n<\/ul>

        <\/div>\n

        4) Sharing your data<\/b><\/h3>\n
          \n
        • Airlines, travel operators, and courts\/authorities when required.<\/span><\/li>\n
        • Payment providers (for disbursement of compensation).<\/span><\/li>\n
        • IT\/hosting\/support vendors under strict contracts.<\/span><\/li>\n
        • Legal advisors if escalation is necessary.<\/span><\/li>\n<\/ul>

          <\/div>\n

          5) International transfers<\/b><\/h3>\n

          Since we are based in the UAE, your data may be transferred outside the EU\/UK.<\/span><\/p>\n

            \n
          • For <\/span>EEA data<\/b>, we rely on <\/span>Standard Contractual Clauses (SCCs)<\/b> + supplementary measures.<\/span><\/li>\n
          • For <\/span>UK data<\/b>, we rely on the <\/span>International Data Transfer Agreement (IDTA)<\/b> or UK Addendum to the SCCs.<\/span><\/li>\n
          • Under <\/span>UAE PDPL<\/b>, transfers outside the UAE require either an adequacy decision (not yet granted with the EU\/UK) or contractual\/legal safeguards.<\/span><\/li>\n<\/ul>

            <\/div>\n

            6) Retention<\/b><\/h3>\n
              \n
            • Claims & legal records: 6 years after case closure.<\/span><\/li>\n
            • Financial\/tax records: 7 years.<\/span><\/li>\n
            • Customer support: 3 years after last contact.<\/span><\/li>\n
            • Marketing: until consent withdrawn.<\/span><\/li>\n
            • Cookie\/analytics: per consent duration (max 24 months).<\/span><\/li>\n<\/ul>

              <\/div>\n

              7) Your rights<\/b><\/h3>\n

              Under GDPR\/UK GDPR:<\/b><\/p>\n

                \n
              • Access, rectify, erase, restrict, port, object, withdraw consent.<\/span><\/li>\n
              • Right to lodge a complaint with your local authority (EDPB list).<\/span><\/li>\n<\/ul>

                <\/div>\n

                Under UAE PDPL:<\/b><\/p>\n

                  \n
                • Access, correction, deletion, restriction, and data portability rights.<\/span><\/li>\n
                • Right to withdraw consent at any time.<\/span><\/li>\n
                • Right to complain to the UAE Data Office.<\/span><\/li>\n<\/ul>

                  <\/div>\n

                  8) Security<\/b><\/h3>\n

                  We apply encryption, access controls, monitoring, and vendor due diligence. In case of a breach, we notify authorities and affected individuals where required by law.<\/span><\/p>


                  <\/p>\n

                  9) Children<\/b><\/h3>\n

                  Our services are not directed to children under 16.<\/span><\/p>


                  <\/span><\/p>\n

                  10) Cookies<\/b><\/h3>\n

                  We use cookies for site functionality, analytics, and (with consent) marketing.<\/span><\/p>\n

                    \n
                  • In the EU\/UK: non-essential cookies are only set with prior consent.<\/span><\/li>\n
                  • In the UAE: cookies are used in line with PDPL and your browser preferences.<\/span><\/li>\n<\/ul>

                    <\/div>\n

                    11) CCPA\/CPRA (California)<\/b><\/h3>\n

                    California residents have the right to know, access, correct, delete, and opt-out of the sale\/sharing of personal data. We do not sell personal information in the conventional sense.<\/span><\/p>


                    <\/span><\/p>\n

                    12) Changes<\/b><\/h3>\n

                    We may update this Privacy Policy. Any material changes will be communicated.<\/span><\/p>


                    <\/span><\/p>\n

                    13) Contact<\/b><\/h3>\n
                      \n
                    • Privacy inquiries:<\/b> <\/span>case@flyreclaim.com<\/li>\n
                    • Support:<\/b> <\/span>case@flyreclaim.com<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                      Privacy Policy Last updated: 10\/08\/2025 Privacy Policy (UAE-based controller) Last updated: September 2, 2025 Fly Reclaim FZC (\u201cFly Reclaim\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is a company registered in the United Arab Emirates. We are committed to protecting your personal data and complying with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) (\u201cPDPL\u201d), […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-300","page","type-page","status-publish","hentry"],"yoast_head":"\nPrivacy Policy<\/title>\n<meta name=\"description\" content=\"Read Fly Reclaim\u2019s Privacy Policy to learn how we protect your personal data and ensure your information stays secure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flyreclaim.com\/fr\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy\" 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