Everyone deserves a smooth journey. At Fly Reclaim, we help you understand your rights and ensure you get the assistance you need—on the ground and in the air.
Your Rights When Traveling With a Disability or Reduced Mobility
You cannot be refused transport because of a disability, unless it poses a safety issue.
You’re entitled to free assistance at airports and on board—including help with boarding, disembarking, and transferring.
Your assistance dog and essential mobility equipment (like wheelchairs) must be transported free of charge.
Special Protections Under EU Law (Regulation EC 1107/2006)
Airlines and airports must provide assistance without charging extra.
You must not be denied a reservation or boarding due to your disability.
Mobility aids must be handled with care. If lost or damaged, you may be entitled to compensation.
What You Can Do if Help Is Not Provided
Contact Fly Reclaim—We can guide you through claiming lost compensation or making a complaint.
File a formal complaint with the airline and the designated enforcement body in your country.
Keep all documents and photos, especially showing any damage to mobility equipment.
Traveling with a disability shouldn't be a struggleFly Reclaim is here to help ensure you travel with dignity—and to help you claim what you’re owed.
