Terms & Conditions

Terms & Conditions – Fly Reclaim

Last updated: September 2, 2025

These Terms and Conditions (“Terms”) apply to the services offered by Fly Reclaim FZC (“Fly Reclaim”, “we”, “us”, “our”), a company registered in the United Arab Emirates. By signing the Assignment Form or submitting a claim via our website, you agree to be bound by these Terms.

1. Definitions

• “Fly Reclaim”: Fly Reclaim FZC, Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
• “Client” / “You”: the passenger assigning the Claim to Fly Reclaim.
• “Claim”: any demand for compensation, damages, or reimbursement arising under Regulation (EC) 261/2004, UK261, the Montreal Convention 1999, or other applicable passenger rights laws.
• “Assignment Form”: the document signed by the Client transferring ownership of the Claim to Fly Reclaim, or alternatively granting Power of Attorney if assignment is invalid.
• “Fee”: Fly Reclaim’s service fee, equal to 30% (VAT included) of any recovered compensation.

2. Scope of Services

• Fly Reclaim provides claim management services for flight disruptions, including delays, cancellations, denied boarding, missed connections, and baggage issues.
• We handle all steps of the claim process: eligibility verification, communication with airlines, negotiation, legal escalation, and collection of compensation.
• We may cooperate with partner law firms or third-party agents to pursue claims.

3. Assignment of Claim / Power of Attorney

• By signing the Assignment Form, you transfer legal title of the Claim to Fly Reclaim (Assignment).
• If assignment is invalid, the Assignment Form acts as a Power of Attorney, authorizing Fly Reclaim to represent you exclusively in all dealings with airlines, courts, and authorities.
• Once the Claim has been assigned, you may not pursue the claim directly or via another agent.
• Any compensation paid directly to you is deemed held in trust for Fly Reclaim, and our Fee remains payable.

4. Client Obligations

• Provide complete and truthful information and documentation (tickets, boarding passes, receipts, ID where required).
• Refrain from pursuing the Claim with the airline, another company, or a lawyer while Fly Reclaim is engaged.
• Immediately inform Fly Reclaim if you receive any payment or communication from the airline relating to the Claim.

5. Fees

• Our service is strictly no win, no fee.
• If no compensation is recovered, no Fee is due.
• If compensation is recovered, Fly Reclaim charges 30% (VAT included) of the total recovered amount.
• If compensation is paid directly to you, you remain liable to pay Fly Reclaim the agreed Fee.

6. Legal Proceedings

• Fly Reclaim may escalate claims to courts, regulators, or enforcement authorities if necessary.
• You agree to cooperate by signing additional documents (including Power of Attorney) if required for litigation.
• Fly Reclaim covers all litigation costs, unless you unilaterally withdraw or settle directly with the airline—in which case the Fee remains payable.

7. Limitation of Liability

• Fly Reclaim will act diligently but does not guarantee successful recovery.
• We are not liable for indirect or consequential losses (missed holidays, lost time, emotional distress).
• Our liability is limited to the total Fee paid for the specific Claim.

8. Data Protection

• We process your personal data in accordance with our Privacy Policy, compliant with UAE PDPL, EU GDPR, and UK GDPR.
• Data may be shared with airlines, legal representatives, courts, and service providers solely for claim purposes.
• Sensitive data (e.g., disability or medical information) is processed only when necessary to support your claim.

9. Termination

• You may withdraw before signing the Assignment Form without cost.
• Once assigned, termination is only possible by written agreement.
• If you withdraw unilaterally after Fly Reclaim has initiated work, or if you settle directly with the airline, our Fee remains payable.

10. Governing Law & Jurisdiction

• These Terms are governed by the laws of the United Arab Emirates, without prejudice to mandatory consumer protection laws in your country of residence.
• Disputes not resolved amicably shall be subject to the jurisdiction of the Dubai International Financial Centre (DIFC) Courts, unless mandatory local law applies.

11. Miscellaneous

• Fly Reclaim may amend these Terms from time to time. Updated Terms will be published on our website with a new effective date.
• If any provision of these Terms is held invalid, the remaining provisions shall continue in full force and effect.
• In the event of conflict between these Terms and the Assignment Form, the Assignment Form prevails regarding assignment and representation.

12. Contact

Fly Reclaim FZC
Business Centre,Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
[email protected]